By creating your own account, you maintain an overview of your orders and invoices. In addition, it saves you extra steps! For instance, you don't have to enter your details every time you place a new order.

You can on herome.com create an account easily and free of charge.

1. Go to herome.com and click on 'my account' in the top right corner
2. Enter your details under the heading 'register'
3. After entering the details, click on the 'register' button.
4. Your account has been successfully registered!

It's a shame you want to unsubscribe from the newsletter. At the bottom of every newsletter, you will find a blue link with the text 'one click to unsubscribe'. Click on this link to complete the unsubscription.

Yes, create your own account to digitally manage your invoices bekijken.Ook You will receive the invoice by email after placing your order.

That happens to all of us sometimes? Fortunately, you can set a new password quickly and easily.  

1. Go to herome.com and click on 'my account' in the top right corner
2. Click on 'forgot password?' This can be found under the 'login' button.
3. Follow the step-by-step process to set a new password.

How nice that you ordered from us! Normally, you receive an order confirmation immediately. Due to the extreme volume of orders, this may sometimes take a little longer than you might be used to. Please also check your spam inbox just to be sure. Have you not received a confirmation by the same day? Then please contact our customer service.

To deliver your order as quickly as possible, we will start processing it immediately in our warehouse! Therefore, it is only possible to cancel your order for a short time. You must contact our customer service via +31 (0)36 52 10 130 within a maximum of 10 minutes. Your order can then still be cancelled/changed.  

Of course, you can always return the products free of charge within 14 days if you do not want to keep them. 

To deliver your order as quickly as possible, we will start processing it immediately in our warehouse! Therefore, it is only possible to change your order for a short time. You must contact our customer service via +31 (0)36 52 10 130 within a maximum of 10 minutes. Then your order can still be changed. 

Of course, you can always return the products free of charge within 14 days if you do not want to keep them. 

Oops, that is obviously not supposed to happen. Please have the order number ready and contact our customer service. Then we will take care of it for you as soon as possible! 

Not satisfied with your new purchase? You have the right to return an item free of charge within 14 days of receiving your order, without giving any reason (right of withdrawal). Within this period, you may examine and assess the item just as you would in a store. 

To enable you to exercise your right of return, we ask you to first contact our customer service via +31 (0)36 52 10 130 or sales@herome.com. Op Open on working days from 08:30 to 17:00. Our customer service will then provide you with the instructions for the return shipment.

Absolutely! Please mention in the order notes that your order is a gift. Our warehouse will ensure your order is festively wrapped.

Redeem the discount in your shopping cart. Enter your code under 'Coupon code' and click on 'APPLY COUPON'.

Our products are sold in multiple countries. As a result, prices may sometimes vary. This is due to daily foreign currency exchange rates, rounding of payments, and local taxes that differ by country.

These factors are beyond our control and may change the final price. As these are normal and unavoidable differences, you are not entitled to compensation.

The price you see at checkout is always the correct and valid price.

You can pay for your order later with Klarna.

Oops, that is of course very annoying. Do not take any steps yourself yet, such as reversing the transaction. This will help us avoid any misunderstandings regarding the double payment. Please contact our customer service immediately on +31 (0)36 52 10 130. We will then resolve this for you as soon as possible. 

Keep a close eye on our website for current delivery times. The average delivery time is between 1-2 working days in the Netherlands and Belgium. If you order before 14:00, the package will be packed and handed over to the delivery service the same day. In the event of extreme busyness at the delivery service or in the warehouse, these delivery times may vary. We will always indicate this on the webshop. 

Thank you for your order at Herome Cosmetics. Have you already received the Track & Trace information for your order by email? With this, you can see where your package is currently located. It is possible that the package has been delivered to your neighbors. 

Do you have any questions about this? Please feel free to contact our customer service. Then we will help you immediately.

How nice that you placed an order with us! You have received the Track & Trace information from us by email. With this information, you can track the status of your order.

To deliver your order as quickly as possible, we will start processing it immediately in our warehouse! Therefore, it is only possible to change the address details for a short time. You must contact our customer service via +31 (0)36 52 10 130 within a maximum of 10 minutes. Our colleagues will then be able to assist you quickly and expertly.

Herome Cosmetics has a broad distribution network that makes it possible to deliver products within and outside the EU. 

Absolutely! Enter the correct address details and we will make sure the package arrives at your home.

The Herome assortment varies by store.  It is therefore not possible for us to provide an up-to-date overview of the stock per store. Please always contact the store in your area to check the stock.

Unfortunately, not all of our products are for sale in stores. Only a few stores sell the entire Herome range. Fortunately, they sell o.a. Etos, Kruidvat, and DA offer the most popular Herome products, such as the nail hardener, glass file, and our hand creams. Can't find the product you're looking for in the store? Then you can always place an order at herome.com or bol.com

The expiration date is indicated on the packaging of every product using the PAO symbol. This symbol can be recognized by the image of a jar with an open lid. This symbol indicates how many months a product remains usable after it has been opened. 

No, unfortunately this is not possible.

Oh dear, that is incredibly annoying. Please contact the store where you purchased the product immediately. If you are unable to resolve the issue with the store, you can contact our customer service. Together, we will look for a suitable solution.

Oops, that wasn't supposed to happen. We would be happy to resolve this for you. The quickest way to help you is by contacting customer service on +31 (0)36 52 10 130. Please have the item and order number ready, and we will look into what is wrong and offer you a suitable solution.

Oh, that's always annoying! We know how frustrating it is to have to miss an important product from your skincare routine. We are doing everything we can to get this product back in stock as soon as possible. As soon as the product is back in stock, you can find it on the webshop. So be sure to keep an eye on the webshop! 

Herome considers it important to work with the best products. Therefore, in product development, we pay increasing attention to the use of natural ingredients. For this reason, Herome has developed the Organic Line. The products in this line consist of 100% natural ingredients.

Absolutely! The well-being of humans and animals is very important to us. Herome Cosmetics has never conducted animal testing and never will. Furthermore, we do not fund third parties to perform animal testing for us. Herome is committed to the worldwide adoption of other, safe testing methods and the global abolition of animal testing in cosmetics.

Herome strives to make more and more products vegan. A large part of our range is already vegan, such as the Take Away Nail Colours, nail hardeners, and nail oil. We hope to add even more products to this list in the future. 

 Do you want to know if your product is vegan? Contact our customer service. 

We are delighted that you want to sell our products. Please contact our customer service to inquire about the terms and conditions.

When placing an order as a business customer, you must provide your VAT number. This allows us to take this into account when preparing your invoice.