Creating your own account allows you to keep track of your orders and invoices. In addition, it saves extra operations! For example, you don't have to enter your data every time you place a new order. Bonus: you'll also receive a nice present on your birthday.

You can click on herome.com to create an account easily and free of charge.

1. Go to herome.com and click on 'my account'
2. Fill in your information under the heading 'register'
3. After filling in the information, click on the 'register'
4. Your account has been successfully registered!

What a shame, that you want to unsubscribe from the newsletter. At the bottom of each newsletter you will find a blue link that says "one click to unsubscribe. Click on this link to complete the unsubscription.

Yes, create your own account to view your invoices digitally.You will also receive the invoice by mail after placing your order.

That happens to all of us sometimes ? Fortunately, you can set a new password quickly and easily.

1. Go to herome.com and click on 'my account'
2. Click on 'forgot password?' in the upper right corner. It can be found under the 'login'
3. Follow the step-by-step process for setting a new password

Use this text to answer questions in as much detail as possible for your customers.

To deliver your order as soon as possible, we will start working on it immediately in our warehouse! So it is only possible to cancel your order for a short time. Within a maximum of 10 minutes you should contact our customer service at +31 (0)36 52 10 130. Then your order can still be cancelled/changed.

You may always return the products for free within 14 days, if you don't want to keep them.

To deliver your order as quickly as possible, we will start working on it immediately in our warehouse! So it is only possible to change your order for a short time. Within a maximum of 10 minutes you should contact our customer service at +31 (0)36 52 10 130. Then your order can still be changed.

You may always return the products for free within 14 days, if you don't want to keep them.

Oops, that's obviously not the intention. Please have the order number handy and contact our customer service. Then we will get it sorted for you as soon as possible!

Not satisfied with your new purchase? You have the right to return an item free of charge within 14 days of receiving your order without giving a reason (right of withdrawal). Within this period, you may view and evaluate the item as you would in a store.

To provide you with the right of return, we ask that you first contact our customer service team at +31 (0)36 52 10 130 or sales@herome.com. Opworking days open from 08.30 to 17.00 am. Our customer service team will then provide you with return shipping instructions.

Yes! Please mention in the order notes that your order is a gift. Our warehouse ensures that your order is festively packaged.

Redeem the discount in your shopping cart. Enter your code under "Discount Coupon Code" and click "APPLY COUPON.

Hey, is retrospective payment on herome.com not possible.

Oops, that's obviously very annoying. Do not take any steps such as refunding the amount yourself yet. In this way, we avoid ambiguities surrounding double payment. Contact our customer service team directly at +31 (0)36 52 10 130. Then we will fix it for you as soon as possible.

Please keep a close eye on our website for current delivery times. Delivery time averages between 1-2 business days in the Netherlands and Belgium. As soon as you go before 14.00, the package will be packed the same day and given to the delivery service. If there are extreme crowds at the delivery service or warehouse, these delivery times may vary. We will always mention this on the webshop.

Thank you for your order at Herome Cosmetics. Have you already received the Track & Trace information of your order by e-mail? With that, you can see where your package is currently located. It could be that the package was delivered to your neighbors.

Have any questions about this? Then feel free to contact our customer service. Then we will help you immediately.

What fun that you have placed an order with us! By mail you have received the Track & Trace information from us. With this information, you can track the status of your order.

In order to deliver your order as quickly as possible, we will start working on it immediately in our warehouse! So it is only possible to change the address data for a short time. Within a maximum of 10 minutes you should contact our customer service at +31 (0)36 52 10 130. Then our colleagues can help you quickly and competently.

Herome Cosmetics has a wide distribution network which allows the delivery of products within and outside the EU.

Absolutely! Just enter the correct address information and we will make sure the package arrives at your home.

The assortment of Herome varies from store to store. Therefore, it is not possible for us to have a current inventory by store. Therefore, always contact the store near you to check stock levels.

Luckily, not all of our products are for sale in stores. Only a few stores sell Herome's entire range. Happy selling o.a. the Etos, Kruidvat and DA the most popular products from Herome such as the nail hardener, glass file and our hand creams. Can't find the product you're looking for in the store? Then you can always place an order on herome.com or bol.com

On the packaging of each product, the expiration date is indicated using the PAO symbol. This symbol is identified by the image of a jar with an open lid. This symbol shows how many months a product has a shelf life after you open it.

No, unfortunately this is not possible.

Oh, that's incredibly annoying. Immediately contact the store where you purchased the product. Can't make it to the store? Then you can contact our customer service department. Together we will look for an appropriate solution.

Oops, that's not the intention. We are happy to solve this for you. We can help you the fastest if you contact customer service at +31 (0)36 52 10 130. Please have the item and order number handy, and we will check what is wrong and offer you an appropriate solution.

Oeh, that's always annoying! We know how frustrating it is to have to miss an important product of your skincare routine. We are making every effort to get this product back in stock as soon as possible. As soon as the product is back in stock, it can be found on the webshop. So stay tuned to the webshop!

Herome considers it important to work with the best products. In product development, therefore, we are paying more and more attention to using natural ingredients. For this reason, Herome has developed the Organic Line. The products in this product line consist of 100% natural ingredients.

Absolutely! The welfare of humans and animals is very important to us. Herome Cosmetics has never and will never conduct animal testing. Moreover, we do not fund third-party parties to conduct animal testing on our behalf. Herome is committed to the global adoption of other, safe ways of testing and the global abolition of animal testing in cosmetics.

Herome is striving to make more and more products vegan. Much of our range is already vegan such as the Take Away Nail Colours, nail hardeners and nail oil. We hope to add more products to this list in the future.

Want to know if your product is vegan? Please contact our customer service department.

What fun that you want to start selling our products. Contact our customer service department to ask about the terms and conditions.

When placing an order as a business customer, you must include the VAT number. Then we can take this into account, when preparing your invoice.