By creating your own account you can keep track of your orders and invoices. In addition, it saves additional actions! This means you don't have to enter your details every time you place a new order.

You can on herome.com create an account easily and free of charge.

1. Go to herome.com and click on 'my account' at the top right
2. Enter your details under the heading 'register'
3. After filling in the details, click on the 'register' button
4. Your account has been successfully registered!

What a shame that you want to unsubscribe from the newsletter. At the bottom of each newsletter you will find a blue link with the text 'one click to unsubscribe'. Click this link to complete the unsubscribe.

Yes, create your own account to view your invoices digital to bekijken.Ook You will receive the invoice by email after placing your order.

That happens all of us at some point ? Fortunately, you can quickly and easily set a new password.

1. Go to herome.com and click on 'my account' at the top right
2. Click on 'forgotten password?' This can be found under the 'login' button
3. Follow the step-by-step process to set a new password

How nice that you have ordered from us! Normally you will receive an order confirmation immediately. Due to the extreme busyness this can sometimes take a little longer than you may be used to from us. To be sure, also check your spam inbox. Have you not received a confirmation the same day? Then contact our customer service.

To deliver your order as soon as possible, we will start working on it in our warehouse right away! It is therefore only possible to cancel your order for a short time. Within a maximum of 10 minutes you should contact our customer service via +31 (0)36 52 10 130. Your order can still be cancelled/changed.

Of course, you can always return the products free of charge within 14 days if you do not want to keep them.

In order to deliver your order as quickly as possible, we will start working on it immediately in our warehouse! It is therefore only possible to receive your order for a short time. change. Within a maximum of 10 minutes you should contact our customer service via +31 (0)36 52 10 130. Your order can still be changed.

Of course, you can always return the products free of charge within 14 days if you do not want to keep them.

Oops, that's of course not the intention. Please keep your order number at hand and contact our customer service. Then we will sort it out for you as quickly as possible!

Still not satisfied with your new purchase? You have the right to return an item free of charge within 14 days after receiving your order, without giving any reason (right of withdrawal). Within this period you may view and assess the article as you would in a store.

To you In order to be able to provide the right of return, we ask you Please first contact our customer service on +31 (0)36 52 10 130 or sales@herome.com. Op Open on weekdays from 08:30 to 17:00. Our customer service provides you then the return instructions.

Of course! Mentioned in the order notes that your order An gift is. Our warehouse will ensure that your order is festively wrapped.

Redeem the discount in your shopping cart. Enter your code at 'Discount coupon code' and click on 'APPLY COUPON'.

You can pay for your order afterwards with Klarna.

Oops, that is of course very annoying. Do not take any steps yourself such as reversing the amount. This way we prevent ambiguities about the double payment. Please contact our customer service directly via +31 (0)36 52 10 130. We will then resolve it for you as quickly as possible.

Keep a close eye on our website for current delivery times. The average delivery time is between 1-2 business days in the Netherlands and Belgium. If you order before 2pm, the package will be packed the same day and given to the delivery service. If the delivery service is extremely busy or in the warehouse, these delivery times may differ. We will always state this on the webshop to report.

Thank you for your order at Herome Cosmetics. Have you already received the Track & Trace by email? Route information about your order? This allows you to see where your package is at the moment. It is possible that the package has been delivered to your neighbors.

If you have any questions about this, please feel free to contact our customer service. We will then help you immediately.

How nice that you have placed an order with us! You have received an email the Track & Route information from us. With this information you can track the status of your order.

To deliver your order as quickly as possible, we will start working on it in our warehouse right away! So it is only possible for a short time to to change the address details. Within a maximum of 10 minutes you should contact our customer service on +31 (0)36 52 10 130. Then our colleagues can help you quickly and expertly.

Herome Cosmetics has a wide distribution network, which makes it possible to deliver products inside and outside the EU is possible.

Absolutely! Fill in the correct address details and we will make sure the package arrives at your home.

The range of Herome varies per store.  It is therefore not possible for us to to map the stock per store up to date. Therefore always contact the store near you to view stock.

Unfortunately, not all of our products are available in stores. Only a few stores sell the entire range of Herome. Happy selling o.a. the Etos, Kruidvat and DA the most popular products of Herome such as nail hardener, glass file and our hand creams. Can't find the product you're looking for in the store? You can always place an order at herome.com or bol.com

The expiration date is indicated on the packaging of each product using It PAO symbol. This symbol can be recognized by the image of a jar with an open lid. This symbol indicates how many months a product can be kept after you have opened it.

No, unfortunately this is not possible.

Oops, that's really annoying. Please contact us immediately of the store where you purchased the product. Can't figure it out with the store? Then you can contact our customer service. Together we will look for a suitable solution.

Oops, that's not the intention. We'd like to solve this for you. We can help you the fastest if you contact customer service via +31 (0)36 52 10 130. Please keep the item and order number at hand and we will look into what went wrong and offer you a suitable solution.

Oh, that's always annoying! We know how frustrating it is to lose an important product from you care routine. We are doing everything we can to get this product back in stock as soon as possible. As soon as the product is back in stock, it can be found on the webshop. So keep an eye on the webshop!

Herome finds it important to work with the best products. In product development we have therefore more and more attention to the use of natural ingredients. For this reason, Herome the Organic Line developed. The products This product line consists of 100% natural ingredients.

Absolutely! We find the well-being of people and animals very important. Herome Cosmetics has never tested on animals and never will. We also do not fund third parties to perform animal testing for us. Herome is dedicated to the worldwide application of alternative, safe methods of testing and the global abolition of animal testing in cosmetics.

Herome strives to provide more and more products vegan to make. A large part of our range is already vegan like the Take Away Nail Colours, nail hardeners and nail oil. We hope to add more products to this list in the future.

Do you want to know if your product vegan is? Contact our customer service.

How nice that you want to sell our products. Please contact our customer service to inquire about the conditions.

When placing an order as a business customer you must VAT number to report. We can then take this into account when drawing up your invoice.