Privacy Policy

Effective date: 15 Feb. 2024

Welcome to Herome Cosmetics B.V. (“Herome,” “we,” “us” or “our”). Our Privacy Policy explains how we collect, use, share and protect information in relation to our website. herome.com (the “Site”) and all services, tools or applications offered by Herome (collectively the “Services”). We are committed to protecting the privacy and security of your personal information in accordance with the European Union’s General Data Protection Regulation (GDPR).

This Privacy Policy applies to all users of the Site and the Services, including without limitation users who are browsers, vendors, consumers, merchants, and/or content contributors.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy and our Terms of Use, and that we may collect, store, use, and disclose your personal information as described in this Privacy Policy.

1. Information We Collect and How We Use It

Personal Information: When you interact with our Services, we may collect Personal Information that you voluntarily provide to us, such as your name, email address, postal address, and payment information. We use this information to fulfill your orders, communicate with you, and improve our Services.

Usage information: We collect information about how you use our Services, including but not limited to your Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. This information helps us to understand user behavior, customize our Services, and improve the user experience.

Cookies and Tracking Technologies: We use cookies, beacons, and similar technologies to track activity on our Service, maintain security, and provide relevant advertisements. You can control the use of cookies at the individual browser level. If you refuse cookies, you can still use our site, but your ability to use some features may be limited.

Legal Basis for Processing

We process your information on the following legal grounds:

  • Your consent;
  • The execution of the contract between you and Herome;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • For our legitimate interests, which do not outweigh your fundamental rights and freedoms.

2. Sharing and Disclosure of Data

We do not sell, trade, or rent your Personal Information to others. We may share generic aggregated demographic information that is not linked to Personal Information about visitors and users with our business partners, trusted affiliates, and advertisers.

In specific situations, we may be required to disclose personal information in response to legal requests from public authorities, including to comply with national security or law enforcement requirements.

3. Data Retention Period

We will retain your information for as long as your account is active or as necessary to provide you with the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

4.Data Security

We implement a variety of security measures to ensure the safety of your personal information. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your information.

5. Your Rights Under the GDPR

Under the GDPR, you have various rights, including the right to request access to, correction, updating, or deletion of your personal information. You may also object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. To exercise these rights, please contact us via [Insert Contact Information].

6. International Transfer of Data

Your information may be transferred to, and maintained on, computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

7. Children's Privacy

Our Services are not intended for persons under the age of 16. We do not knowingly collect personally identifiable information from children under the age of 16.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to periodically review this Privacy Policy for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us via info(at)herome.com.